Terms of service

The seller and scope of these terms

The store is operated by ENIGMA DISTRIBUTION SRL, a single-member company with registered office at Via Egadi 7, 20144 Milano (MI), Italy; VAT and tax identification number 14534420964; Milan Monza Brianza Lodi Business Register, REA MI - 2789923; share capital €10,000.00, fully paid. Email: info@enigma-distribution.com; certified email (PEC): enigmadistributionsrl@pec.it.

These terms govern purchases on the Enigma website. To buy, you must have the legal capacity to enter into the contract; if you are a minor, the purchase must be made by a parent or the person exercising parental responsibility. Consumer protections apply to people purchasing for purposes unrelated to their professional activity.

Products and variants

Before ordering, check the description, quantity and selected variant. For single cards, edition, language, finish and condition form part of the characteristics purchased. Generic images illustrate the product: where they are not photographs of the individual copy, they do not replace the variant description or its stated condition.

Packs with random contents follow the composition stated by the manufacturer. We do not guarantee any particular card, rarity or resale value beyond what is expressly stated on the product page. This does not limit the guarantee if the product received is incorrect, incomplete or non-conforming.

Prices and orders

The applicable price is the one shown before you confirm the order. Checkout shows the total, applicable taxes and any delivery charges before you become obliged to pay. We do not add optional costs or services without your consent.

You can check and correct products, quantities, addresses and delivery methods before submission. The final purchase command entails an obligation to pay. The contract is concluded with the order confirmation sent by Enigma. Keep the confirmation and the terms applicable to your purchase.

Adding a product to your cart does not reserve it: availability may change while you complete your purchase and is checked again during checkout.

If we cannot supply an ordered item, we notify you promptly and refund the amounts due. We do not send cards, languages, editions, finishes or conditions different from those purchased without your agreement.

This does not limit your rights in the event of non-delivery: the protections described under “Delivery and support” and those provided by law remain applicable.

Prices may change for future orders. We do not retroactively increase the price of an accepted order because of market changes.

Payment

You can use the methods actually available at checkout for your order and destination. The amount and any terms of the selected method are shown before confirmation. Payment details are handled by the respective providers under their security procedures; do not send them by email or through the contact form.

For tax documents or invoicing needs, contact support before purchasing so the required details can be entered correctly. This instruction does not limit the seller's tax obligations.

Preorders

A product marked Preorder is not yet ready for dispatch. Before buying, check the release date and expected availability stated in the offer: the release date is not a guaranteed delivery date. Full payment is requested at checkout according to the selected payment method; the timing of the charge also depends on the payment provider. Preorders do not require only a deposit, unless a different condition is expressly stated in the offer before purchase.

If an order includes available products and preorders, check each item's expected availability and the delivery options before confirming. The order may involve separate shipments: the proposed arrangements and any costs are stated before purchase. Available items do not bring forward the availability of preordered products. We do not add shipping charges later without your agreement. If you need delivery by a particular date or separate delivery of certain items, contact us before ordering.

If the manufacturer changes the release date or there is a delay, we notify you with the new estimate. You may accept it or cancel the preorder and receive a refund of the amounts due. We do not charge cancellation penalties. If the item is not supplied or allocated to us, we inform you and issue a refund; we do not impose a voucher as the only option.

A preorder does not remove the right of withdrawal: for goods, the ordinary withdrawal period starts on delivery. A future release date does not, by itself, make a product personalised or exempt it from withdrawal.

Delivery and support

Destinations, costs and estimates are shown on the Shipping and delivery page and at checkout. Unless a different time has been agreed, delivery must take place without undue delay and no later than 30 days after the contract is concluded. In the event of delay, you may request delivery within an appropriate additional period and terminate the contract if that deadline is not met. No additional period is required in the cases provided by law, for example where an essential delivery date communicated before purchase is missed or the seller refuses to deliver.

For transport arranged by Enigma, we bear the risk of loss or damage until delivery to you or a third party you designate other than the carrier. Report any problems to info@enigma-distribution.com: we help you handle them, including dealings with the carrier.

Withdrawal, guarantee and disputes

Withdraw from the contract here

The link opens the order area: sign in using the contact details associated with your purchase, select the order and follow the available options to request a return or cancellation. You can also notify us of your withdrawal by email or by an explicit statement to the other contact addresses listed in the policy.

Conditions, deadlines, channels and the form are described on the Returns, withdrawal and guarantee page. These terms cannot exclude mandatory rights.

To make a complaint, contact support with your order details and the problem. If we cannot resolve it, we provide information on the relevant ADR procedures in accordance with applicable obligations, clarifying whether the seller participates. Judicial remedies remain available.

Italian law applies, without depriving consumers of the mandatory protections of their country of habitual residence applicable to the contract. Consumer disputes are subject to the jurisdiction rules provided by law; no exclusive Milan jurisdiction is imposed.

The applicable version of these terms is the one available at the time of the order. Later updates apply to future purchases.